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Terms & Conditions

These Terms govern your relationship with the operator of luna-ca.com (luna-casino). Effective date: 15 January 2025.

Definitions

Observe: Provide clear meanings to avoid ambiguity. Expand: Include gaming, AML/KYC, and platform concepts. Reflect: Ensure definitions align with Canadian users and MGA oversight.

  • Operator: SkillOnNet Ltd, Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta, licensed by the Malta Gaming Authority (MGA/CRP/171/2009/01) to provide online gaming services on luna-ca.com.
  • User/Player/You: A natural person who registers and uses the Services on luna-ca.com and who is legally permitted to gamble in their province/territory (service not offered to persons in Ontario).
  • Website/Platform: The site and applications at https://luna-ca.com.
  • Account: The personal gaming account registered in your name on the Website.
  • Services: Casino, live casino, and related gaming and promotional services provided via the Website.
  • Bet/Wager/Stake: A sum of money risked on a game outcome in accordance with the game rules.
  • Bonus: Any promotional funds, free spins, or benefits credited under a promotion subject to conditions.
  • Wagering Requirement: The number of times bonus funds (and, if stated, deposit) must be wagered before withdrawal.
  • Cash Balance/Real Money: Your deposited funds and winnings not restricted by bonus conditions.
  • Bonus Balance: Funds tied to wagering or other conditions.
  • RNG/RTP: Random Number Generator and Return to Player metrics used to determine game outcomes; RNGs audited independently (e.g., iTech Labs).
  • KYC/AML: Know-Your-Customer and Anti-Money Laundering verifications required to confirm identity, age, residence, and source of funds.
  • Prohibited Conduct: Fraud, collusion, multiple accounts, chargebacks, abuse of bonuses, or any unlawful/irregular play.
  • Force Majeure: Events beyond reasonable control causing interruption or delay.

Account Registration

Observe: Canadian provincial age and identity verification rules vary. Expand: Require KYC, geographic restrictions, and security practices. Reflect: Align with AML standards and user protection.

  • Eligibility: You must be at least the legal gambling age in your province/territory (19 in most provinces; 18 in AB, MB, QC) and not located in Ontario. You must not be self-excluded or otherwise prohibited.
  • Single Account: One account per person, household, IP/device. Duplicate accounts may be closed and balances voided for breach-related funds.
  • Registration: Provide accurate personal details and verify your email. We may require phone verification and geolocation checks.
  • KYC: Before withdrawals-and at any time-we may request photo ID, proof of address, payment method proof, and source-of-funds/source-of-wealth documents. Third-party checks may be used.
  • Accuracy & Security: Keep your details up to date, secure your password, and enable any recommended security features. You are responsible for activity under your credentials.
  • Restricted Use: No use via VPNs/proxies to mask location. No access from jurisdictions where play is illegal.
  • Sanctions/PEP: We may refuse/suspend accounts where required by sanctions or risk screening.
  • Verification Deadline: If verification is not completed within requested timeframes, we may suspend the account and freeze withdrawals until completion.

Betting & Gameplay Rules

Observe: Players need clear bet terms and conduct rules. Expand: Include acceptance, cancellation, malfunctions, and chat rules. Reflect: Prioritize fairness and integrity with audited games.

  • Placing Bets: Bets are accepted once confirmed by the game server. Minimum/maximum stakes and game rules are displayed in-game or in the cashier and may vary by title.
  • Game Rules Prevail: Individual game rules and paytables govern outcomes. RNGs are independently tested (e.g., iTech Labs).
  • Cancellation/Modification: After acceptance, bets cannot usually be cancelled or modified. Obvious errors or technical faults may result in voided bets and stake refunds.
  • Malfunction: Malfunction voids all pays and plays for the affected transactions; interrupted games may be resumed based on server records.
  • Live Casino & Chat: No harassment, hate speech, spam, solicitation, or collusion. Do not share personal data in chat.
  • Irregular Play: Use of bots, advantage play exploiting bugs, multi-accounting, or chip dumping is prohibited and may lead to confiscation of bonus-derived funds and account action.
  • Timeouts & Disconnections: If disconnected, outcomes are determined by server logs; unsettled rounds may be completed upon reconnection or settled per game provider rules.

Bonus Terms

Observe: Promotions must be transparent and enforceable. Expand: Define activation, wagering, contributions, and prohibited actions. Reflect: Prevent abuse while protecting genuine players.

  • Availability: Promotions are optional and may be unavailable in some provinces/territories. Bonuses are not offered to persons in Ontario.
  • Activation: Opt-in may be required. The offer page states eligibility, bonus amount, wagering requirement, expiry, game restrictions, and maximum convertible winnings.
  • Wagering: Wagering requirements apply as stated per offer. Unless specified, cash is used before bonus. Contribution rates vary by game; some games may be excluded.
  • Timeframes: Bonus validity and wagering periods are specified per promotion and apply throughout 2025 unless otherwise stated.
  • Max Bet While Wagering: A maximum stake per spin/round may apply during wagering, as specified in the offer; exceeding it may forfeit the bonus and related winnings.
  • Combination: Only one active bonus at a time unless expressly allowed. Bonuses are non-transferable and cannot be sold or exchanged.
  • Prohibited Practices: Low-risk wagering, hedging, equal/zero-risk bets, using bonus funds to progress then cash betting to release value, or playing excluded games during wagering may lead to bonus cancellation and confiscation of bonus-derived winnings.
  • Cancellation: You may forfeit an active bonus; doing so removes the bonus balance and bonus-derived winnings unless required otherwise by law.

Payments & Withdrawals

Observe: Payment processes must meet AML/KYC standards. Expand: Describe methods, limits, times, fees, and refund policies. Reflect: Provide clarity while allowing method-specific variations.

  • Methods: Deposits/withdrawals may be available via cards, bank transfer, and approved e-wallets; where legal and supported, cryptocurrencies may be offered via regulated processors. Availability varies by location and is shown in the cashier.
  • Currency: CAD is the primary account currency; exchange rates/fees by your provider may apply.
  • Limits & Fees: Method-specific minimums/maximums and any fees are displayed in the cashier before you confirm. The Operator may set payout caps per period and per method.
  • Processing Times: Deposits are usually instant. Withdrawals are subject to internal review and KYC; typical processing is within 0-72 business hours after approval, excluding provider/bank times.
  • KYC & Source of Funds: We may require identity, address, payment ownership, and source-of-funds documents before processing withdrawals or large transactions.
  • Payment Ownership: You must use payment instruments in your own name. Third-party payments are prohibited.
  • Chargebacks & Reversals: Chargebacks are treated as debt; we may suspend the account, recover costs, and report suspected fraud.
  • Refunds & Adjustments: Erroneous credits may be reversed. If a game outcome is corrected, we may void affected bets and restore the stake.
  • Bonuses & Withdrawals: Withdrawals from active bonuses may remove the bonus and bonus-derived winnings unless the offer states otherwise.

Limitation of Liability

Observe: Balance fairness assurances with reasonable exclusions. Expand: Address technical faults, third-party providers, and cap liability. Reflect: Provide a clear, enforceable limitation consistent with consumer law.

  • Fairness: Games rely on independently tested RNGs and published rules. We will settle bets according to official game results and server records.
  • No Warranty: Services are provided "as is." We do not guarantee uninterrupted, error-free access or that defects will always be corrected immediately.
  • Exclusions: We are not liable for losses arising from internet/network failures, device issues, disconnections, third-party outages, or Force Majeure.
  • Third Parties: Content and games from external providers are offered in good faith; we are not responsible for their independent actions beyond statutory obligations.
  • Maximum Liability: To the fullest extent permitted by law, our total liability for any claim related to a specific bet shall not exceed the amount of the bet or stake placed on that game/round.
  • Consumer Rights: Nothing in these Terms excludes liability where such exclusion is unlawful or limits your non-excludable statutory rights.

Intellectual Property Rights

Observe: Protect platform IP and third-party assets. Expand: Prohibit unauthorized copying and distribution. Reflect: Clarify limited, revocable license to use the Website.

  • Ownership: All software, code, graphics, trademarks, and content on luna-ca.com are owned by or licensed to the Operator and its licensors.
  • License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal entertainment.
  • Restrictions: You may not copy, modify, reverse engineer, decompile, distribute, or create derivative works from the Website or its content without prior written consent.
  • Third-Party Marks: Third-party names and marks are used with permission and remain their owners' property.

Privacy & Data Protection

Observe: Users need a clear data summary. Expand: Reference full Privacy Policy and cross-border processing. Reflect: Ensure lawful basis and user rights are acknowledged.

  • Policy Reference: Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. Please review it before using the Services.
  • Controller: SkillOnNet Ltd is the data controller for luna-ca.com.
  • Processing: We process data to provide Services, comply with AML/KYC, prevent fraud, and for responsible gambling. Data may be transferred to Malta/EEA and trusted providers.
  • Rights: Subject to applicable law, you may request access, correction, deletion, restriction, or objection. Marketing preferences can be changed at any time.

Changes to Terms

Observe: Contract changes require notice and user choice. Expand: Provide effective communication and opt-out by discontinuation. Reflect: Maintain transparency and version control.

  • Updates: We may amend these Terms and will notify you via email, account message, or on-site banner.
  • Effective Date: Changes take effect on the stated date. Continued use after that date constitutes acceptance.
  • If You Disagree: Stop using the Services and, if permitted, withdraw any available real-money balance before the change takes effect.
  • Versioning: A current version will be maintained on the Website; material changes will be highlighted.

Termination & Suspension

Observe: Define clear grounds and outcomes. Expand: Include fraud/AML, self-exclusion, and dormant accounts. Reflect: Ensure fair treatment of real-money funds.

  • By You: You may close your account at any time via support, subject to settling outstanding transactions.
  • By Us: We may suspend or terminate for suspected fraud, AML concerns, non-compliance with KYC, multiple accounts, chargebacks, bonus abuse, or breaches of these Terms.
  • Notice: We will notify you of suspension/closure reasons where legally permissible and not prejudicial to investigations.
  • Funds: Upon lawful closure, real-money balances (less any amounts due and subject to KYC/AML) will be paid out. Bonus balances and bonus-derived winnings may be forfeited on breach.
  • Self-Exclusion: We will honor self-exclusion requests and responsible gambling limits in accordance with our policies.
  • Dormant Accounts: After prolonged inactivity, we may classify an account as dormant per our policy; reasonable attempts will be made to contact you before any administrative action.

Governing Law & Jurisdiction

Observe: State governing law, dispute path, and consumer safeguards. Expand: Provide escalation steps consistent with MGA oversight. Reflect: Respect Canadian users' non-excludable rights.

  1. Governing Law: These Terms are governed by the laws of Malta.
  2. Dispute Resolution:
    • Step 1 - Internal Complaint: Contact Customer Support with details and evidence. We aim to resolve within a reasonable period.
    • Step 2 - Escalation: If unresolved, you may request managerial review. Where applicable, you may submit a complaint to the Malta Gaming Authority Player Support Unit.
    • Optional ADR/Arbitration: We may propose an independent ADR or arbitration in Malta; acceptance is optional and does not restrict statutory rights.
  3. Jurisdiction: Subject to the above, the courts of Malta have exclusive jurisdiction. Nothing limits any non-excludable consumer protections available to Canadian users.
  4. Regulatory Note: The Operator is licensed by the MGA for luna-ca.com. UKGC licence 39326 relates to UK operations only and does not apply to luna-ca.com.

Regional Compliance Note: Services are not offered to persons in Ontario. You are responsible for ensuring legality in your province/territory.

Contact Information

Observe: Provide practical channels using available data. Expand: Include legal address and site-based support. Reflect: Avoid unverifiable details; direct users to official channels.

  • Website: https://luna-ca.com (use the in-account help center or on-site contact options where available).
  • Customer Support Email: not specified (please use the on-site contact form or account messaging).
  • Customer Support Phone: not specified.
  • Legal/Mailing Address (Operator): SkillOnNet Ltd, Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta.
  • Licensing: Malta Gaming Authority licence MGA/CRP/171/2009/01 (SkillOnNet Ltd).